Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below or on the left for complete information.
Gift Cards are redeemable at calvinklein.us and can also be used at any Calvin Klein Retail, Company or Collection store.
Redeeming a Gift Card
Redeeming a Gift Card is easy. Follow these simple steps:
- Shop calvinklein.us and select items you wish to purchase.
- When you're ready to checkout, click "My Bag."
- Proceed through the checkout.
- Enter your Gift Card number and PIN on the Payment page and click "Apply."
- If you have more than one Gift Card, simply enter each code and click "Apply" after each one.
Rules and Regulations for Gift Cards:
- Gift Cards are non-transferable, non-refundable and are not redeemable for cash. Except to the extent required by law.
- We cannot replace lost or stolen Gift Cards.
- Your Gift Card must have a PIN in order to place an order on calvinklein.us . The PIN is located on the back of the card under a scratch off area.
- If your Gift Card does not have a PIN number please call 866-214-6694 (Monday to Friday 9AM to 5PM EST)
- You do not need a PIN to redeem a Gift Card at Calvin Klein Retail, Company or Collection stores.
- If you have any additional questions regarding Gift Cards, please email us by clicking here to Contact Customer Service Department .
- Items paid for with a Gift Card will be charged applicable sales tax and shipping charges.
- For returns, if you pay for a purchase using a Gift Card, you will be issued a merchandise credit as a refund. If you pay using a credit card, refunds will be credited to the original credit card.
Calvin Klein Gift Box Service
Your order will be wrapped in tissue and placed in a Calvin Klein gift box with a black ribbon tied around the box. The gift box service is not provided for outerwear, handbags, briefcases, luggage, shoes, bedding, and dinnerware. Select items including some giftware, picture frames and flatware are already packed in a Calvin Klein gift box at no additional charge (see product copy for details).
To gift box your order:
- Select edit in the gift option column on the checkout shipping page
- Enter the recipient's name and your name
- Enter your personalized message for the gift card
- Click continue checkout
- The $5 gift box charge will be noted on the following screen
Please see the shipping charges chart for details on having your order placed in a gift box. The gift box charge is non-refundable.
Gift Box Service for Multiple Shipping Addresses
When shipping to multiple addresses, only one of the recipient's products can be placed in a gift box. In order for each addressee to receive a calvin klein gift box, each order must be entered separately.