Returns

Returns Policy

Apparel and Accessories Return Policy

Returns must be made within 30 days of the shipment date. In order to process your return, items must be unworn and tags must be attached. Clearance items ending in .97 are final sale and are not eligible for a return, refund or credit.

Returns should be sent to the following address:

        Calvin Klein
        Returns Department
        9271 Meridian Way
        West Chester, OH 45069

As a convenience to our customers, you may also return apparel and accessories products purchased at calvinklein.us to any Calvin Klein Retail or Company Store, with the exception of Calvin Klein Collection. In order for our stores to properly process your calvinklein.us return you must present your packing slip.

Please note our Madison Avenue Collection Store in New York can only process returns from Calvin Klein Collection. Please follow the returns instructions on your packing slip.

If PayPal is used for payment, all returned products must be sent by mail. Unfortunately, we cannot accept returns at our Calvin Klein Retail, Company or Collection store locations. Please send returns to the address above.

Calvin Klein Exclusive Bags and Accessories Return Policy

Items purchased through calvinklein.us can be returned free of charge to the store, or for a fee using the pre-paid return label provided inside the package. A fee of $7.95 will be deducted for all items returned via mail.

We offer a 1 year warranty against manufacture defects on our handbags and wallets. Bring the merchandise along with proof of purchase to a Specialty Store and the store staff will determine if the damage is repairable or offer an exchange for equal or lesser value. If the problem was caused by reasons other than materials quality or assembly process the item can be repaired at the expense of the customer.

Collection Apparel + Accessories Return Policy

Returns must be made within 30 days of the shipment date. In order to properly process your return, items must be unused and in their original box or packaging along with the packing slip. Calvin Klein Collection Apparel and Accessories items marked to sale are not eligible for a return, refund or credit.

All Collection product with the exception of sale items and area rugs should be returned to the following address:

        Calvin Klein Collection
        654 Madison Avenue
        New York, NY 10065

As a convenience to our customers, you may also return Collection products purchased at calvinklein.us to our Calvin Klein Collection Madison Avenue store. In order for our store to properly process your calvinklein.us return you must present your packing slip.

If PayPal is used for payment, all returned products must be sent by mail. Unfortunately, we cannot accept returns at our Calvin Klein Retail, Company or Collection store locations. For information on how to return by mail, click here.

Home Collection Return Policy

Returns must be made within 30 days of the shipment date. In order to properly process your return, items must be unused and in their original box or packaging along with the packing slip.

All Home collection products with the exception of area rugs should be returned to either of the following addresses:

        Calvin Klein Collection
        654 Madison Avenue
        New York, NY 10065

        Calvin Klein
        Returns Department
        9271 Meridian Way
        West Chester, OH 45069

Area Rug Return Policy

Area rugs purchased on calvinklein.us may not be returned to our retail stores. All exchanges and returns must be made within 30 days of receipt of the product to the Nourison Industries warehouse. Before you make a return please call Calvin Klein Customer Service at 866-513-0513 to receive an authorization. See packing slip or call Customer Service for the warehouse address.

If a rug has a manufacturing defect you may request an exchange or return.

If you'd like to return your purchase for other reasons, including color, style or other aesthetic reasons, a restocking fee of 15% will be assessed; customer must pay for return freight to the warehouse; original delivery fees are non-refundable. For all rug exchanges and returns, product must be repacked in its original packaging materials. Soiled or used rugs may be charged an additional fee or refused receipt.

Methods For Returns

The packing slip in your package will contain detailed return instructions for all returnable items. There are two return options for most items:

  • Pre-paid Return Shipping (preferred method, available for most orders)
  • Standard Return Shipping

Returns By Mail

For customers in the United States, simply mail back the package using the provided UPS label and we will refund your product purchase price (less $7.95 for handling). No refunds will be made for Final Sale or Clearance items purchased or returned. Should you need to return an item, please follow these instructions:

  • 1. Complete the return form on the reverse side of the packing slip.
  • 2. Repack the item you wish to return. Be sure to put the completed return form in the package. If you do not include the completed return form, we will be unable to process your return.
  • 3. Peel off the UPS label and stick it on the package.
  • 4. Write down and document the tracking number located on the UPS label for your reference and tracking purposes.
  • 5. Take the package to a UPS store, a UPS drop box, or any location that has regular UPS pick-up to avoid additional charges. If you wish to call for a specific UPS pick-up, please be aware additional charges will apply.
  • 6. Please note exchanges cannot be made by mail. Items must be returned and a new order should then be placed. All returns will be credited to the original form of payment.

Standard Return Shipping

If you would prefer to use your own shipping method:

  • Pack merchandise securely in the original product packaging, if possible. Please include all paperwork. All products must be unworn / unused and tags must be attached, to ensure proper credit.
  • Please identify your reason for return on the back of the packing slip and include it in the return package.
  • Before sending your return shipment, please remove all extra labels from the outside of the package.
  • You will need to return the merchandise to the warehouse that shipped your purchase. This information will be shown on your packing slip. You can also refer to the warehouse address listed under Return Policy.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use a trackable shipping service. Save the shipping receipt with the order tracking number for your records. Only merchandise received by our warehouse can be credited.
  • Keep the Return Order Tracking Number for your return package to monitor delivery status.
  • To receive credit, items must be returned within 30 days of the shipment date.
  • Merchandise credit will be issued for gift returns.
  • To expedite your return, please include the original packing slip.
  • Refunds will be made in the same manner as the original method of payment (credit card and merchandise credit).
  • If your order was paid for with a gift card, your return will be refunded using a merchandise credit. The merchandise credit will be sent to you via US postal mail.
  • Allow 7-14 business days to process your return.
  • Allow 3 business days for the refund to post to the account once it has been completed. Allow 72 hours for the credit to appear on your statement.
  • You will receive an email notification upon the completion of return processing.
  • If your state required taxes on shipping, we will refund shipping tax when an item is returned.

No Packing Slip? Please include the following information with your return:

  • Name, full address, daytime phone number, email address
  • Please indicate the reason for the return
  • If the merchandise is defective or arrived damaged
  • Date of purchase and method used for payment
  • Order number (if available)

Credit

You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. If any portion of your order is paid for with a gift card, that portion of your return will be refunded using a Gift Card. We will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.

Price Exchanges / Defective Merchandise

If you're exchanging an item because of an error on the part of calvinklein.us or because of quality issues, calvinklein.us will pay the cost of Standard Ground shipping to send a replacement item to you.

We do not offer direct exchanges. Returned items will be credited to the original form of payment. At this point, you can place an order for the replacement item. Availability of replacement item is not guaranteed. Allow 7-14 business days to process your return. Allow 3 business days following this for the refund to post to the account once it has been completed and 72 hours for the credit to appear on your statement. At this time you can place the order for your replacement item(s). If your order was paid for with a gift card, your return will be refunded using a merchandise credit. The merchandise credit will be sent to you via US postal mail. However, if you do not wish to wait until the return is processed you can replace the order through calvinklein.us at any time using an alternative form of payment.

Wrong Item, Color Or Size

If we shipped you the wrong item, please email us by clicking Contact Customer Service Department.

It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in Your Order History. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.

Please note: Calvin Klein is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.